Moving an Operator |
  
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Moving an Operator |
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Overview
It may be necessary, for internal organization purposes, to move operators from one operator group to another (ex: assign them to different tasks, move them to other sections, etc.).
This mobility is possible within a site and/or between sites, depending on the access rights of the user performing the operation:
| • | site users move operators between operator groups within the same site. |
| • | Account administrators can transfer operators to any operator group included in the account's sites. |
| • | Site Managers can move operators among the operator groups included in the sites they manage. |
If the operator has voice attributes, the transfer to another operator group implies the resetting of some related files (the technical profile and accent file).
The "Operators" page allows you to move one or more operators at once. If you only want to transfer one operator, you can also do it in the selected operator's "Operator Details" page.
Moving Operators in the "Operators" page
Step-by-step
1. Click 
(in the Control Panel section) and, in the resulting row below, select 
to open the "Operators" page.
2. Select the operator(s) you want to move by checking the corresponding 
.
3. Click 
.
4. Select the target operator group from the drop-down list:
Remember that the available options differ according to user profile:
If you are a site user, the only available option is the current site.
If you are a site manager in charge of multiple sites, you have access to those sites.
If you are an account administrator you have all the sites at your disposal to select from.
5. Depending on the site selected previously, the drop-down list regarding the operator groups displays the operator groups that exist in that site as well as the "Default" operator group.
6. Click 
to complete the operation.
Moving an Operator in the "Operator Details" page
1. Click (in the Control Panel section) and, in the resulting row below, select to open the "Operators" page.
2. Click the name of the operator to be moved (displayed in light blue) to open the corresponding "Operator Details" page.
3. Click 
.
4. Select the target operator group from the drop-down list:
Remember that the available options differ according to user profile:
If you are a site user, the only available option is the current site.
If you are a site manager in charge of multiple sites, you have access to those sites.
If you are an account administrator you have all the sites at your disposal to select from.
5. Depending on the site selected previously, the drop-down list regarding the operator groups displays the operator groups that exist in that site as well as the "Default" operator group.
6. Click to complete the operation.