Managing a Site > Operator Management > Operators

Overview

If you want to create operators from existing operator profiles, you can use the copy profile operation.

Step-by-step

1. Click Operators Button (in the Control Panel section) and, in the resulting row below, select Operators Sub Module Button to open the "Operators" page.

Operators Page

2. Select the operator(s) you want to copy by clicking the corresponding .

3. Click . This opens a "New Operator" page in "edit mode".

If the copied operator's profile does NOT include voice attributes, the "New Operator" page will only display three tabs: "Properties", "Access rights" and "Speech In/Out". If you copy an operator profile with voice attributes, you access further options in the "Speech In/Out" tab as well as another tab - "Advanced Voice Settings".

SM Copy New Operator Page Prop Tab

4. Fill in the following options (fields marked with an asterisk are mandatory):

Operator ID *	Enter a different identification number for the operator copy.
Reference Code	Enter the customer's internal operator identification reference.
Operator Group *	Select the operator group to include the operator copy into.
First Name	The field displays the copied operator's first name and "- copy". If required, edit the operator's first name.
Last Name	The field displays the copied operator's last name and "- copy". If required, edit the operator's last name.
Short Name	If required, define an alternative name to identify the operator profile copy.
Gender	Select the operator's gender.
Language	Select the language to be used by the operator in the application.
Info 1 > 5	These field labels can be customized (their designation can be modified according to the information they are supposed to retrieve). Enter the requested information.
Notes	If required, enter any relevant information regarding the operator.

5. Go to the "Access rights" tab.

SM Copy New Operator Page Access Rights Tab

6. Define the operator's access rights in the following fields:

Role *	The field displays the original role of the copied operator. If required, select another role from the drop-down list.
Password	Enter a password for the operator copy to access the system.
Access Dates	If required, define the period of time the operator will have access to the system. Select a beginning and ending date by clicking the corresponding .
Authorized Device	As an option, assign a particular device to the operator copy. Click to select a device. See Detail of "Select Device" window below.

Detail of Select Device window

Select a Device Window

Select the device by checking the corresponding and clicking .

If required, use the or the drop-down list with the available device groups to filter the displayed information.

7. Go to the "Speech In/Out" tab.

SM Copy New Operator Page Speech In Out Tab

8. This tab displays the parameters set for the copied operator profile. if required, modify them (the fields marked with an asterisk are mandatory).

Spoken Name	Enter the name that will be prompted to the operator in the voice dialog (ex: the welcome message).
Speech In Language *	Maintain or select another language for the operator to interact with the voice application.
Speech Out Language *	Maintain or select another language for the voice device to interact with the operator.
Speech in Accent	Maintain or select another file to store the fine tuning of voice recognition. The drop-down list displays the accent files added in the "Voice" tab included in the "Site Details" page. See "Site Details" - Voice Tab.
TTS Speed	Maintain or define a new speed to be used by the TTS (text to Speech) engine in the corresponding box.
TTS Volume	Maintain or define a new speech volume value to be used by the TTS (text to Speech) engine in the corresponding box.
Global Volume	Maintain or define a new global audio volume value for the voice device in the corresponding box.
Accepted Speech Beep	Check this option to enable a success/confirmation beep.
Rejected Speech Beep	Check this option to enable an unsuccessful/rejection beep.

9. Go to the "Advanced Voice Settings" tab.

New Operator Advanced Voice Settings Tab

10. This tab displays the parameters set for the copied operator profile. If necessary, modify them:

Technical Profile	Maintain or select a different technical profile from the drop-down list. The drop-down list displays the technical profile files added in the "Voice" tab included in the "Site Details" page. See "Site Details" - Voice Tab.
Voice Type	Maintain or select a different voice type from the drop-down list (Auto, Neutral, Male, Female or Child).
Speech Sensitivity	Maintain or select a different speech sensitivity value for the voice devices in the corresponding box. For most cases, the default value is the preferred choice.
Recognizer Sensitivity	Maintain or select a different recognizer sensitivity value in the corresponding box. For most cases, the default value is the preferred choice.
Log Level	Maintain or select a different voice log level (1 = enabled, 0 = disabled. The other levels are not supported, at the moment.)
Log until	Click to select or maintain the end date for log generating.
Adaptation Status	This field is NOT editable. Its content depends on the optional voice adaptation performed by the operator. See The Adaptation Process.
Adaptation Date	This field is NOT editable. Its content depends on the optional voice adaptation performed by the operator. See The Adaptation Process.

11. Click to complete the adding of a new operator.

Copying an Operator

Copying an Operator