Managing a Site > Operator Management > Operator Groups

Overview

The details of an Operator Group can be edited at any time.

Step-by-step

1. Click Operators Button (in the Control Panel section) and, in the resulting row below, select Operator Groups Sub Module Button to open the "Operator Groups" page.

Operator Groups Page

2. Click the name of the operator group (displayed in light blue) you want to edit. This opens the "Operator Group Details" page.

Operator Group Details Page Prop Tab

3. Click Edit button to set the page to "edit mode".

Operator Group Details Page Prop Tab Edit

4. Modify the editable fields according to your requirements:

Name	Maintain or enter a new name for the operator group.
Group ID	This field is NOT editable.
Default Language	Maintain or select another default language to be used by the operators included in the operator group.
Custom Field Label 1 > 5	Maintain or edit the entered information.
Description	Maintain or edit the information regarding the operator group.

5. If required, go to the "Access rights". If you have finished editing the operator's details, continue to step 11.

Operator Group Details Page Access Rights Tab Edit

6. If necessary, modify the following fields:

Default Role *

Maintain or select a role in the application(s) for the operator group from the drop-down list.

Restricted Devices

Either edit the device group or remove the restriction and select "-None-".

Application Restriction

Either add/remove applications or remove the application restriction by removing all applications and unchecking the "Application restriction" box.

See Detail of Application Restriction.

7. If required, go to the "Default Speech In/Out" tab. If you have finished editing the operator's details, continue to step 11.

Operator Group Details Page Default Speech In Out Tab Edit

8. Check or uncheck the "Voice attributes" option, as required.

If you have unchecked the "Voice attributes" option, there are no more options/tabs to edit. Continue to step 11.

If the "Voice attributes" option is checked, edit the following fields, as required, continue to the next tab (step 9) or conclude the editing (step 11):

When creating an operator group with the purpose of only including operators with voice attributes, you can define voice parameters that become default values for the future operators to be created or imported into that operator group. The operator profiles will adopt the parameters set in the operator group's "Default Speech In/Out" and "Default Advanced Voice Settings".

Speech In Language *	Maintain or select another language for the operators to interact with the voice application.
Speech Out Language *	Maintain or select another language the operators will hear from the voice device.
Speech in Accent	Maintain or select another file to store the fine tuning of voice recognition.
TTS Speed	Maintain or define another speed for the TTS (text to Speech) engine in the corresponding box.
TTS Volume	Maintain or define another speech volume for the TTS (text to Speech) engine in the corresponding box.
Global Volume	Maintain or define another global audio volume for the voice device in the corresponding box.
Accepted Speech Beep	Check/uncheck this option to enable/disable a success/confirmation beep.
Rejected Speech Beep	Check/uncheck this option to enable/disable an unsuccessful/rejection beep.

9. If required, proceed to the "Default Advanced Voice Settings" tab. If you have finished editing the operator's details, continue to step 11.

Operator Group Details Page Default Advanced Voice Settings Tab Edit

10. Modify the following fields according to your requirements:

Technical Profile	Maintain or select another default configuration file (the technical profile is provided by MCL and it allows for the fine tuning of the MCL Voice Client behavior). The drop-down list displays the technical profile files added in the "Voice" tab included in the "Site Details" page. See "Site Details" - Voice tab.
Voice Type	Maintain or select another voice type from the drop-down list (Auto, Neutral, Male, Female, Child). In this case, it is preferable to maintain the default value (Auto).
Speech Sensitivity	Maintain or define another Speech Sensitivity value in the corresponding box.
Recognizer Sensitivity	Maintain or define another Recognizer Sensitivity value.

11. Once you have edited the required tabs/information, click to apply the modifications.

Details of Application Restriction

Step-by-step

1. Go to the "Access Rights" tab, located in the "Operator Group Details" page.

Operator Group Details Page Access Rights Tab App Restrictions

2. Click to set the page in "edit mode" and check the "Application restriction" option to enable the button.

Operator Group Details Page Access Rights Tab App Restrictions2

3. Click to open a window with the existing applications.

Select Application Window OPG

4. Select the desired applications by clicking the corresponding .

If required, use the to filter the displayed information:

a. Enter what you want to search for.

b. Click or press <ENTER> in your PC keyboard to initiate the search.

c. To conclude the search operation, empty the search box and click or press <ENTER> in your PC keyboard.

5. Click to return you to the "Access rights" tab where the selected applications are displayed.

Operator Group Details Page Access Rights Tab App Restrictions3

If, later on, you want to add more applications, repeat the steps described above.

To remove an application, click the corresponding and confirm the operation by clicking in the following window:

Item Delete Confirmation

To remove application restrictions, delete all applications and uncheck the "Application restriction" box.

6. To apply the changes made, click in the "Operator Group details" page.

Editing Operator Group Details

Editing Operator Group Details